Grievance officer
Under the Digital Personal Data Protection Act, 2023 and the IT Rules, 2021.
Grievance officer
- Name
- [Grievance officer name]
- Designation
- Grievance Officer, PUJO360
- grievance@pujo360.in
- Phone
- [+91 phone number]
- Address
- [Registered office address], Kolkata, West Bengal
- Hours
- 10:00–18:00 IST, Monday to Friday (extended to 03:00 IST during 10–21 October)
What you can raise
- Access, correction or erasure of your personal data (DPDP Act, 2023).
- A wrong pandal location, name or photo.
- A rating or award result you believe was manipulated.
- A refund that has not arrived, or a pass that was refused at the gate.
- Content that is unlawful, infringing or unsafe (IT Rules, 2021).
What to include
- The phone number on your account (we will verify by OTP before sharing any data).
- For pass issues: the order ID shown in the app.
- For pandal data: the pandal page link (pujo360.in/p/…).
Timelines
- Acknowledgement within 24 hours.
- Resolution within 7 working days for data-rights requests; within 15 days for other grievances as required by the IT Rules, 2021. During the Puja days, wrong-pin reports are swept every morning at 10:00.
- If you are not satisfied, you may complain to the Data Protection Board of India.