Refund policy
Last updated: 4 September 2026
A pass has two parts: the face value set by the committee, and the PUJO360 convenience fee (including GST) for the booking service. The table says what happens to each.
| Scenario | Face value | Convenience fee |
|---|---|---|
| You cancel more than 24 hours before the slot | Full refund | Retained |
| You cancel less than 24 hours before the slot | No refund | Retained |
| The committee cancels the slot | Full refund | Refunded |
| Pandal closed by police or authority order | Full refund | Refunded |
| Pass unused, no cancellation | No refund | Retained |
| Duplicate charge | Full refund | Refunded |
How to cancel
Open the pass in the app and tap “Cancel pass”. The app shows the refund amount before you confirm. Passes for slots that have already started cannot be cancelled.
How refunds are paid
- Refunds go back to the original payment method through Razorpay. UPI and cards usually show it within 5–7 working days; some banks take longer.
- Mass cancellations (a closed pandal, a cancelled slot) are refunded to everyone automatically; you do not need to ask.
- If a refund has not arrived in 10 working days, write to the grievance officer with the order ID from the app.